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Room No. :
Arrival Date :
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Sl. No. Facility/ Service Poor Barely acceptable Good Excellent Exceptional
1 The procedure of booking a room
2 Infrastructure – Building and facilities
3 Cleanliness and maintenance of Reception, Lounge, dining hall, corridors etc.
4 Cleanliness and Maintenance of room and toilet
5 Cleanliness and Maintenance of linen and furniture
6 Courtesy and efficiency of Reception staff during check in, check out and other times.
7 Adequacy of secondary facilities (Lounge, Lecture room, telephone)
8 Courtesy and efficiency of staff in dining hall
9 Quality of food and food hygiene
10 Information on guest house
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